I’m really excited to head back to Sydney, Australia to participate in Ark Group’s Knowledge Management and Innovation 2015 Conference on November 24-25, 2015 at Rydges Sydney Central.
I’ll have the pleasure of speaking on both days of the conference. On day one, I’ll be presenting a short session on KM and technology called “Working Backwards to the Technology.” The session will focus on how user experience design enhances the delivery of professional services.
I’ve spoken before about the importance of user experience (UX) design associated with the development of applications that support knowledge management initiatives and efforts. And in fact, I’m scheduled to discuss the topic again as a part of ILTA’s presentation track at LegalTech NY in 2014. As I ponder this topic, and as I write a section about UX in my forthcoming book about KM in the legal profession, I am reminded of the idea that I presented in my first talk about UX: that we are undergoing a phenomenon that I call the “consumerization of user experience.”
This idea is similar to the familiar phrase “consumerization of IT,” Read more