The Consumerization of User Experience (UX)

ux imageI’ve spoken before about the importance of user experience (UX) design associated with the development of applications that support knowledge management initiatives and efforts.  And in fact, I’m scheduled to discuss the topic again as a part of ILTA’s presentation track at LegalTech NY in 2014.  As I ponder this topic, and as I write a section about UX in my forthcoming book about KM in the legal profession, I am reminded of the idea that I presented in my first talk about UX: that we are undergoing a phenomenon that I call the “consumerization of user experience.”

This idea is similar to the familiar phrase “consumerization of IT,” Read more