Upcoming Presentation: Building Cross-Departmental Collaboration for Effective Law Firm Knowledge Management

I’m really excited to head back to Sydney, Australia to participate in Ark Group’s Knowledge Management and Innovation 2015 Conference on November 24-25, 2015 at Rydges Sydney Central.

I’ll have the pleasure of speaking on both days of the conference.  On day one, I’ll be presenting a short session on KM and technology called “Working Backwards to the Technology.”  The session will focus on how user experience design enhances the delivery of professional services.

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What the Amazon Echo Taught Me About Knowledge Management (Hint: UX)

amazon-echo featured

Update June 23, 2015: Amazon Echo is now available to everyone (you no longer need to be invited). Get it here.

Have you met Alexa? She is the voice of Amazon EchoAmazon.com’s new artificially-intelligent device that listens to you and answers your questions. And with the latest software upgrade, it (she?) has entered the home automation arena and can perform some tasks around the house.

If you are still trying to wrap your head around this, think of Echo as Apple’s Siri technology inside a black cylinder about nine inches high and three inches in diameter, with a blue-green LED circle around the top rim. Unlike Siri (designed to be mobile on Apple’s iPhone and iPad), Echo plugs into an electrical outlet, connects to your WiFi network, and Read more

The Consumerization of User Experience (UX)

ux imageI’ve spoken before about the importance of user experience (UX) design associated with the development of applications that support knowledge management initiatives and efforts.  And in fact, I’m scheduled to discuss the topic again as a part of ILTA’s presentation track at LegalTech NY in 2014.  As I ponder this topic, and as I write a section about UX in my forthcoming book about KM in the legal profession, I am reminded of the idea that I presented in my first talk about UX: that we are undergoing a phenomenon that I call the “consumerization of user experience.”

This idea is similar to the familiar phrase “consumerization of IT,” Read more

Knowledge Management and the Simple Stick

This blog post is cross-posted on the ILTA KM Blog.

People who know me well know that I’m a bit obsessed with simplicity, minimalism, and focus.  For a while, those three words were set as my iPhone screen wallpaper, staring me in the face dozens of times a day.  So, when I learned that Ken Segall, who worked with Steve Jobs on several Apple ad campaigns, published a book called Insanely Simple: The Obsession That Drives Apple’s Success, of course I bought it.

Insanely Simple digs into the world of simplicity at Apple under Steve Jobs.  Read more