Communicating What’s Important

On a recent flight from Chicago to New York, I realized that there is a lot of important information to process when traveling.  There’s also a lot of unimportant information – noise.  I sat in the emergency row, so I had even more to process than some of the other passengers (e.g., the emergency exit door weighs 50 pounds and it needs to be completely removed prior to exiting).

What struck me is that even in an environment where certain information is so critically important — life and death in some instances — the airline also muddied the water with frivolous information.  Read more

Knowledge Management and the Simple Stick

This blog post is cross-posted on the ILTA KM Blog.

People who know me well know that I’m a bit obsessed with simplicity, minimalism, and focus.  For a while, those three words were set as my iPhone screen wallpaper, staring me in the face dozens of times a day.  So, when I learned that Ken Segall, who worked with Steve Jobs on several Apple ad campaigns, published a book called Insanely Simple: The Obsession That Drives Apple’s Success, of course I bought it.

Insanely Simple digs into the world of simplicity at Apple under Steve Jobs.  Read more