What the Amazon Echo Taught Me About Knowledge Management (Hint: UX)

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Update June 23, 2015: Amazon Echo is now available to everyone (you no longer need to be invited). Get it here.

Have you met Alexa? She is the voice of Amazon EchoAmazon.com’s new artificially-intelligent device that listens to you and answers your questions. And with the latest software upgrade, it (she?) has entered the home automation arena and can perform some tasks around the house.

If you are still trying to wrap your head around this, think of Echo as Apple’s Siri technology inside a black cylinder about nine inches high and three inches in diameter, with a blue-green LED circle around the top rim. Unlike Siri (designed to be mobile on Apple’s iPhone and iPad), Echo plugs into an electrical outlet, connects to your WiFi network, and Read more