What the Amazon Echo Taught Me About Knowledge Management (Hint: UX)

amazon-echo featured

Update June 23, 2015: Amazon Echo is now available to everyone (you no longer need to be invited). Get it here.

Have you met Alexa? She is the voice of Amazon EchoAmazon.com’s new artificially-intelligent device that listens to you and answers your questions. And with the latest software upgrade, it (she?) has entered the home automation arena and can perform some tasks around the house.

If you are still trying to wrap your head around this, think of Echo as Apple’s Siri technology inside a black cylinder about nine inches high and three inches in diameter, with a blue-green LED circle around the top rim. Unlike Siri (designed to be mobile on Apple’s iPhone and iPad), Echo plugs into an electrical outlet, connects to your WiFi network, and Read more

Knowledge Management Peer Group Reception at ILTA Conference on August 28, 2012

For those of you attending the ILTA Conference in Washington, DC next week, the ILTA Knowledge Management Peer Group will be holding a reception following our conference sessions on Tuesday, August 28, from 4:30 pm to 5:30 pm in the foyer area outside of National Harbor 4-5.   We hope that you can join us!

A special thank you to HighQ for sponsoring our reception.

Knowledge Management Down Under

On the eve of the Ark Group’s Knowledge Management in the Legal Profession conference in New York City (Oct. 26-27, 2011), I wanted to tell you about an upcoming KM conference in Sydney, Australia.  Ark Group’s Knowledge Management in the Legal Profession, scheduled for March 6-7, 2012 in Sydney,  is sure to be a great conference.

I spoke at this event earlier this year, and can tell you that the presenters and audience were all top notch.  The 2012 conference will surely be excellent.  So, if you’re in or around Sydney in March, you should certainly check it out.

Here is a brief description from Ark Group:

This one-day forum will provide you with opportunities to hear timely and topical knowledge management case studies. You’ll have the chance to interact and network with presenters and attendees from organisations similar to yours and share ideas and how to:

  • Prove the value and ROI of KM and win support for the KM agenda
  • Implement knowledge sharing initiatives that make a difference in the firm
  • Harness the drive for social media and mobile technologies
  • Get lawyers to engage in knowledge management and eLearning
  • Select the projects and technologies that will have the most impact on the firm
  • Establish a culture of sharing and the address the role of leadership in it

There are also post-conference workshops on social media and tacit knowledge transfer.

Click here for a PDF brochure of the event.

Webinar July 27: Social Media – Addressing Risks and Ensuring Benefits

This looks like an interesting webinar.

Here is the re-post from ILTA:

Join us for this free webinar on Wednesday, July 27, 2011 at

12:00 p.m. Eastern / 11:00 a.m. Central /

10:00 a.m. Mountain / 9:00 a.m. Pacific.

As organizations look to social media to address internal and external business needs, they must walk a fine line between accessibility and governance.

What are the common business needs for using social media? What is the framework for day-to-day governance, collection and preservation of information shared in these platforms?

And how can organizations weave these competing interests together to reap the benefits of the social media revolution?

This session will provide some insightful commentary from experienced panelists who are in the “trenches” with this business solution.

If you’d like to Tweet during this session the hashtag for the Litigation & Practice Support Peer Group is #ILTALPS or#ILTAKM for the Knowledge Management Peer Group.


Ayelette Robinson is the Director of Knowledge Technology and Knowledge Management Counsel at Littler Mendelson P.C., where she is responsible for the design, development and implementation of the firm’s technology-based knowledge management systems. Ayelette works closely with cross-functional teams, leveraging her experience practicing law and her understanding of technology inside and outside the legal industry to assess firmwide knowledge needs and oversee the analysis and maintenance of firmwide practice resources. She can be reached at ayrobinson@littler.com.

Jack Halprin, Esq. is the Vice President of eDiscovery and Compliance with Autonomy. He serves as a subject-matter expert and assists clients with building best practices and defensible processes around electronic discovery and compliance issues. Jack manages the product line strategy for Autonomy’s Legal Hold and Early Case Assessment solutions, and he is a frequent speaker and writer on enterprise legal risk management and e-discovery, legal hold and knowledge management. He can be reached at jack.halprin@autonomy.com.

Peter Ozolin is CEO and Chairman of the Board of Manzama, where he is responsible for leading the company’s strategy and vision. Peter founded Legal Anywhere in 1997, and the company became the leading provider of extranet solutions for the legal profession. Niku Corporation acquired Legal Anywhere in 2000, and he served as Niku’s Vice President and General Manager for the Legal Profession. Peter has also held leadership roles at Paul Hastings Janofsky & Walker, Thomson Reuters and Remote Technologies. He has published articles in numerous periodicals and has presented at nationwide conferences and tradeshows. Peter can be reached at peter@manzama.com.

REGISTER online here

Questions? Please contact Kristy Costello at 512.795.4674 orkristina@iltanet.org