Free ILTA Webinar: Future-Proofing your SharePoint Strategy – August 9, 2012

Future-Proofing Your SharePoint Strategy  

Join the International Legal Technology Association (ILTA) for this free webinar on Thursday, August 9, 2012 at 4:00 p.m. GMT / 12:00 p.m. EDT / 11:00 a.m. CST /10:00 a.m. MST / 9:00 a.m. PST.

Having an effective SharePoint strategy is essential to getting the full value out of your platform investment. But how do you create an effective strategy, and where do you start? SharePoint is a continually evolving platform, so once you have a strategy, how do you ensure it will be successful over time? Join Richard Harbridge as he discusses the importance of effective SharePoint strategies and outlines real-world best practices in the legal industry.

Richard Harbridge is an internationally recognized expert in Microsoft SharePoint and is a technology and business evangelist with deep expertise in information architecture, enterprise content management and technology strategy. He has successfully defined, architected, developed and implemented well over one hundred SharePoint solutions, including small implementations on a single server to over 80,000-user implementations in international organizations.

REGISTER online here

Questions?  Please contact Kristy Costello at 512.795.4674 or

KM101 Webinar: Intranets, Portals, Web 2.0 & Enterprise 2.0

On Wednesday, May 20, 2009 at 3:00 PM Eastern Time (US & Canada), I’ll be conducting the fourth of four webinars in the KM 101 series.  Register here – free.  Here’s a description:

This session is called: Intranets, Portals, Web 2.0 & Enterprise 2.0

Knowledge Management is not all about technology, but it certainly helps. Today, we’ll discuss how intranets/portals can play a central role in your firm’s KM strategy, and can provide a single place to access much of the information that lawyers and staff need to do their jobs efficiently and effectively. We’ll also look at Web 2.0 tools (blogs, wikis, etc.) and see how they can be used both inside (referred to as Enterprise 2.0) and outside the law firm.

If you missed one of the first three webinars, you can replay them here.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Enterprise Content Management (from ILTA) | Knowledge Management

ILTA – August 26, 2008 11:00 am

These are my notes from the program.  [Since I am taking paper-free notes and because there is free Wi-Fi here, I thought that I’d add the notes to the blog.  Disclaimer: my notes are rough, so forgive the typos.]

From ILTA:

Title: Enterprise Content Management (ECM)
Description: ECM combines hardware, software, infrastructure and process enabling an organization to store, manage and access information generated throughout the organization, without regard to its form or source.  How do intranets, portals and SharePoint aid in these efforts?  Learn strategies firms can use to enhance relevance and usability of these tools so attorneys and other timekeepers develop trust in the information produced, and how firms can use these tools to get the right information to the right people at the right time for better business decisions and more effective client service.
Speaker(s): James Tuvell – Fox Rothschild LLP
Catherine Monte – Fox Rothschild LLP
Ellen Duff – Winston & Strawn LLP
Shy Alter – ii3

Learning Objectives: Identify the concepts behind enterprise content management
Learn how your portal, intranets or sharepoint can aid in ECM.
Learn quick development techniques to get started or push ECM further in your organization.

LawyerKM’s Notes:

  • Shy started out with some video interviews from some folks at Osler about: “what is content management?”
    • a process
    • driven by strategic plans
    • a publishing process
    • an element of KM
    • key – right content to the right people at the right time
  • Why are people focusing on CM now?  (videos continued)
    • it is an up and coming concept the way KM was 10 years ago.
    • there is a difference between CM and enterprise content management (ECM)
  • enables content re-use [how to distinguish from goals of KM?] (videos)
    • 2 sides – legal and admin
    • desire for integration with CRM and content management
    • bigger paradigm is to create content without knowing in which medium it will be published.
  • Self publishing a cornerstone to content lifecycle efficiency (videos)
    • anyone in the organization can publish
    • goal is for the lawyer to do this to eliminate the middle layer
    • this shouldn’t be a problem with younger lawyers because they are familiar with the process and ideas
    • not a replacement for a publishing process
    • ease of the use of tools is important
    • making technology transparent is important
  • CM & KM (videos)
    • Cm is an element of KM but KM needs to understand the business process
    • is this a redefinition of KM?
    • CM system enables KM
  • Case Study – Fox Rothschild – Lessons Learned using SharePoint
    • KM services has 15 people (Library, research, risk mitigation, training & development, Competitive Intelligence, portal)
    • Definng ECM – collect, synthesize and redistribute relevant information
    • ECM =  CM + IM + KM
    • all about efficiency
    • users need trust in the systems
    • Efficiency – reduce redundant data entry, end user search time, time to filter through, confusion about where to go for information.
    • Info Audit can be helpful
    • Taxonomy – try to standardize fields, etc. across systems
    • Systems: Elite, DM5, HR systems, etc.  (recently bought ContactNet)
    • SharePoint – goal – one-stop shop for all information
    • Trust – how to get users to trust the system?
      • relevance – info must be relevant to the individual
      • usability – easy and quick
      • timeliness – info current
      • accuracy – info must be right
      • reliability
    • Tour of FoxNet – the firm’s intranet (mostly out of the box, but is using Handshake for some things)
      • Relevance – content centricity (matter and other centricity)
      • department / practice centric
        • precedent/form library – someone within the group should be the gatekeeper
        • SP pages are dynamic
      • client centricity (uses Handshake)

Sorry about the cut off notes – lost my internet connection midway through the presentation.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Social Network Aggregation (Pull yourself together with Netvibes) | Knowledge Management

“What is Ginger?” you may ask. It’s the new and improved release of Netvibes (the last release was called Coriander – there’s a spice theme going on here).


What is Netvibes? It’s an “ajax-based personalized [internet] start page much like Pageflakes, My Yahoo!, iGoogle, and Microsoft Live.” (see Wikipedia) It lets you bring in customized widgets and all types of other feeds or streams of information – everything from RSS news feeds to various web applications. The new release embraces social media sites like Facebook, MySpace, Twitter, etc. Last night, I tweeted from Ginger. I know that doesn’t sound good.

The Netvibes folks probably say it best: it’s a

“dashboard that’s updated live directly from all your favorite Web services (email, Facebook, Myspace, Twitter, Flickr, YouTube, widgets) and media content (blogs, podcasts, video). Everything you enjoy on the Web, available at a glance, all in one place — spend less time surfing and logging in from site to site and more time enjoying your web, your way.”

As Doug at KM Space noted, this is about aggregating yourself (or your stuff) – and this type of thing can be used inside the enterprise. Ginger is yet another way to help you aggregate your stuff – to bring all of these streams into one place to access (and use) the various web applications via widgets.

The killer thing is that Ginger gives you a personal space and a public space – the public space is called your “universe” – and it’s there for all of your Facebook friends, LinkedIn contacts, Twitter followers (and anyone else you want) to see. There are also universes by companies and news providers, like Slate, USA Today, and others.

In addition to the private and public aspects of Ginger, you can see and “follow” friends’ activities.

I could go on and on, but your best bet: check it out here. Or see what Ars Technica had to say about it.

Here’s a link to the LawyerKM Netvibes Universe. It’s still in its infancy, but includes a feed of the LawyerKM blog, a KM blog search feed, the LawyerKM Twitter feed, and a wall on which you can write. I’m not crazy about the color, which I’ll likely change.

lkm uni

Please add LawyerKM as a friend. Use the Contacts tab at the top of the screen, search for “LawyerKM” and click the icon. On the following screen, click the “Add Friend” button.

lmk uni

Will I replace my iGoogle home page with Netvibes’ new Ginger? Not sure yet. But iGoogle, you’d better get in this game. You’ve been warned.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

To Blog or Not to Blog Inside Your Law Firm. That is… | Knowledge Management

When law firms blog to the world, it’s marketing, really.  Sheppard Mullin has some great blogs (and a sharp-as-hell web site).  So does K&L Gates.  Just Google “ediscovery” or “electronic discovery” and see how effective law firm blog marketing can be.   (To read more about external law firm blogging, check out Kevin O’Keefe’s Real Lawyers Have Blogs)

But some firms are using blogs to communicate internally.  We love the idea because (in theory) it can help cut down on mass emails that contain general, non-urgent information.  Those periodic case law update emails are a good example.  Blogs are also great because (unlike email) they create an automatic, searchable, taggable archive of content.  So, if you need to find that blog post about that certain case law update from three months ago, you can search the blog rather than your Outlook folders (how many Outlook folders do you have?).   You can also bring new members of a department up to speed more quickly — “Check the blog…”  The result: a real KM tool – a place to store our collective knowledge for quick and easy retrieval.  What’s better than that? 

SharePoint, which is all the rage lately at Big Law for portal platforms, offers a blogging component.  Other solutions include WordPress, Movabletype, and Community Server.  There are others, of course, but for enterprise-class functionality, these seem to be the leaders.  Let us know if you know of others. 

Here is a good on-demand webinar called Enterprise 2.0 Using Social Media in the Workplace from SixApart (the people behind Moveabletype) and Forrester Research about internal blogging. 

So, Big Law… do you blog (internally)?  

We see it this way: In a few years, external blogs will be as common at law firms as law firm web sites are today. Internal blogs will be as common as email or electronic newsletters are today.  While neither will likely soon replace their respective analogues, nobody is going to be asking: “what’s a blog?” 

LawyerKM :: Knowledge Management for Lawyers and Law Firms