Free KM Webinar: Starting a Knowledge Management Program at Your Law Firm

Starting a Knowledge Management Program at Your Firm

Join us for a free webinar on Tuesday, June 5, 2012 at 4 p.m. GMT/ 12 p.m. EST / 11:00 a.m. CST / 10:00 a.m. MST / 9:00 a.m. PST.

Join three experienced knowledge management thought leaders as they discuss how to start (or revitalize) a KM program at your law firm. They’ll explore reasons to start a KM program, how to learn about your firm and its personality, and what first steps to take.

There will also be a question and answer period. You can ask questions or make comments before and during the webinar using Twitter — just use the #StartingKM and/or #ILTAKM hashtag. Feel free to tweet our panelists directly: John Gillies (@JohnGillies), Jeffrey Rovner (@JeffRovner), Rachelle Rennagel (@Irshal). You may also tweet our moderator, Patrick DiDomenico (@LawyerKM).

Speakers:

John Gillies is the Director of Practice Support at Cassels Brock & Blackwell in Toronto. He collaborates with all firm members to enhance the culture of knowledge-sharing through building appropriate organizational and technical structures. John has spoken at numerous Canadian and American conferences and has published articles and blog postings on knowledge management and legal drafting issues. He can be reached at jgillies@casselsbrock.com or on Twitter @JohnGillies.

Rachelle Rennagel is the Director of Legal Services at Patterson Belknap Webb & Tyler. She oversees the firm’s practice support, paralegal, library and managing clerk’s offices, and is responsible for the firm’s knowledge management initiatives. This role calls on her technology skills, and — as a former practicing attorney — she acts as an intermediary between the firm’s attorneys and its IT organization. Rachelle is currently ILTA’s Conference Vice President. She can be reached at rrennagel@pbwt.com or on Twitter @Irshal.

Jeff Rovner is the Managing Director for Information at O’Melveny & Myers LLP, where he directs all of the firm’s technology, information and knowledge management functions. In 2006, London’s “Citytech Magazine” included Jeff on its “Global Tech Leaders Top 100.” Jeff is a frequent speaker on the topics of information technology and knowledge management, and is currently teaching those subjects as an adjunct professor in the George Washington University Master’s Program in Law Firm Management. He can be reached at jrovner@omm.com or on Twitter @JeffRovner.

Patrick DiDomenico is the Director of Knowledge Management at Ogletree, Deakins, Nash, Smoak & Stewart, P.C. in New York. He leads the firm’s efforts to help lawyers work more efficiently and effectively to create value for its clients. Patrick is a frequent speaker on knowledge management, social media and legal technology. He is a member of the ILTA Conference Committee and the ILTA Knowledge Management Peer Group Steering Committee. He can be reached at patrick.didomenico@ogletreedeakins.com or on Twitter @LawyerKM.

REGISTER online here

 

Upcoming KM Presentations at LegalTech (and Beyond)

LegalTech New York and The Sixth Annual Law Firm Chief Information & Technology Officers Forum are right around the corner – coming up February 1 -3, 2010.  I’m looking forward to participating on a couple of panels:

First: External Knowledge Management: Using Internet Resources to Your Advantage, at LegalTech on Monday, February 1 at 4:15 p.m.   I am joining David Hobbie, Litigation Knowledge Management Attorney at Goodwin Procter LLP (and author of the Caselines blog), and Tom Baldwin, Chief Knowledge Officer at Reed Smith, LLP.   Rob Saccone, Vice President, General Manager, XMLAW at Thomson Reuters is moderating.

Here’s the outline:

  • Explore free and paid-for services and content sources becoming available for firms to support their knowledge management, marketing and practice needs
  • Using search sites and social networks for legal research, competitive intelligence and current awareness about clients and partners
  • Find information that is out there about your firm
  • Going beyond Google
  • Best practices for understanding the messages the marketplace is sharing about you and your firm and how to manage the data

Next: Enterprise Search: How to Mitigate Risk and Drive Productivity, at the CIO – CTO Forum on Wednesday, February 3, at 11:00 a.m.  I am joining Ali Shahidi, Director of Knowledge Management at Bingham McCutchen LLP and Bill Puncer, Search Advantage Evangelist at LexisNexis.

Description from the program: Law firms are increasingly inundated with information.  Join us for a lively presentation on managing that information—making it searchable; actionable and enhancing its value within the enterprise, thus managing your risk exposure and driving productivity.  Discover how an enterprise search platform can power a range of flexible tools your firm can use to integrate, enrich and manage both internal and external information, reducing the risk of making costly mistakes and increasing productivity within the enterprise.

Also of interest is The Business of Law Symposium, Charting a Successful Course in Today’s Brave New World, sponsored by LexisNexis at LegalTech on Monday, February 1, from 1:00 p.m. to  5:00 p.m.  This promises to be very interesting, starting with a Keynote by Bruce MacEwen of Adam Smith, Esq. There are three other sessions: Knowledge Management; New Structures for the New World; and Future Strategies.  Other notable speakers include: Ali Shahidi (see above) and Oz Benamram, Chief Knowledge Officer at White & Case, and too many others to list.  The program is eligible for up to 4 CLE credits.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

New Jersey Courts Embrace Web 2.0 / Social Media

New Jersey State courts have announced the adoption of several Web 2.o technologies to better serve the legal community.   These include RSS feeds, a Twitter page, a YouTube channel, and a Facebook page.  The text of the press release is below (and here’s a link to it).

Judiciary Uses Social Media to Keep Court Users Informed

SMS text messages.  RSS feeds.  Facebook.  YouTube.

The Judiciary is taking advantage of the latest media developments to keep the public informed of the latest court developments.  Now, lawyers, litigants, law enforcement, state agencies, reporters and others can obtain up-to-the-minute court news and information on their cell phones as well as online.

“Our court users rely heavily on social media to stay informed and connected.  We are responding to their expectations for timely information that maximizes the convenience of the Internet and of cell phones and other devices,” said Judge Glenn A. Grant, acting administrative director of the courts.

Court users can sign up for breaking news alerts via short message service (SMS) text alerts on their cell phones.  Users sign up for the service through a link on the Judiciary home page, njcourts.com.  The text messages will announce unscheduled court closings and other high priority information so that users who are not in the office or at home in front of their computers will receive the information in real time on their cell phones.  The Judiciary also has begun using Twitter to send short “tweets” about breaking court news.  To sign up for either of these options, users can click on the SMS or Twitter links on the Judiciary home page.  Those links will take them to the appropriate Web sites to sign up for those services.

Users also can add one of three Judiciary RSS feeds to their home pages.  Users can choose to receive the news release feed, notices to the bar, or Supreme and Appellate Court opinions, or all three options, by clicking on the RSS icon on the Judiciary home page.  The site will link directly to a sign-up page that will allow users to have the feeds sent to their personal start page on Google, Yahoo or another Web-based personal site.   As soon as a new item is posted to the Judiciary Web site in one of those categories, the information will be available immediately on the personal start page.

Facebook users can join the group “New Jersey Courts” to see press releases, court information and photos of court events. The Judiciary’s Facebook page is updated daily and the links can be shared with others who are not currently members of the group.

Finally, the Judiciary has begun posting videos on YouTube for court users to learn more about the courts.  Topics covered by the videos include the Judiciary’s mortgage foreclosure mediation program and the Veteran’s Assistance Project.  Future videos will address help available for self-represented litigants and volunteer opportunities.  To find video clips about the New Jersey courts, go to youtube.com/njcourts.

For more information on how to sign up for any of the new services, call 609-292-9580.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Web 2.0: Driving Innovation in the Law Firm Library

dc_speaking Steven Lastres, Don MacLeod, and I will be speaking at 9 a.m. on Tuesaday, July 28, 2009 at the American Association of Law Libraries (AALL) Annual Meeting in Washington DC.

Here is some information on the program from AALL:

Target Audience: Law firm librarians who need to understand how new web technologies can foster collaboration and deliver library services.

Learning Outcomes:

1) Participants will be able to assess the benefits and pitfalls of emerging Web 2.0 technologies from three perspectives: library management, knowledge management and lawyer training.

2) Participants will be able to build a convincing business case for Web 2.0 technologies to firm management and other decision-makers.

The presentation begins with an overview of the benefits of Web 2.0 as part of an overall Knowledge Management strategy. The program will explain what the benefits are to lawyers and clients, how to calculate ROI and demonstrate why law librarians should lead the process.

After a discussion of the underlying theory driving the adoption of Web 2.0 technology, the nuts and bolts of building and deploying Web 2.0 technologies will be reviewed, including showing which technologies pay off the best (comparison of tools) and how to get buy-in from management and adoption by end users. Part of this program will look at how to integrate new technologies with existing infrastructure.

The third perspective of Web 2.0 concerns teaching lawyers how to work in a knowledge-sharing environment. This part of the program will provide guidance on how to set up a training program in the law library to help lawyers master the tools they need for sharing information in their daily practice. The program addresses how librarians can encourage lawyers to rely on them for expertise in identifying and using the right resources.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Law Firm Associate Productivity Survey Results Webinar – Knowledge Management

Free Lexis Associate Productivity Survey Results Webinar today (June 24, 2009) 3PM est.

Also preview Lexis Search Advantage in a live demo.

Click here to register http://bit.ly/3BcDqW

Please Join!

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Knowledge Management 101 for Legal – Webinar Series

km101_banner1

I’ll be conducting a series of four short (20-30 minute) webinars in association with LexisNexis.  The series will be tied to my Knowledge Management 101 blog posts.  Those posts, and the webinars, are intended to give people a basic introduction to KM in the legal industry (hence the “101” designation).  If you’re a KM whiz, like many of my readers, you may not get much out of the series, but if you know someone in the legal industry who wants to begin to understand what KM is all about, please let them know.

And just for kicks, I thought we might try to use Twitter as the platform for questions and answers. During the sessions, you can send a “tweet” to me at @LawyerKM and include the hash tag “#KM101“.  I’ll be monitoring Twitter and I’ll try to answer any questions you may have.

Here is the schedule and description for each webinar (or visit the LexisNexis sign-up page for all four):

1. Introduction to Legal Knowledge Management – Wed, April 8 – 3:00 PM

Knowledge management is nothing new, but there is still no agreed-upon definition. The way organizations implement KM efforts and initiatives varies widely; and law firms are no exception. This session will be a general introduction to knowledge management, focusing on the basics. It aims to help you decide whether to introduce KM at your firm, and how it can help — not only in the practice of law, but also in the business of law. A question & answer session will follow the presentation.

2. What Do We Know? Document Management and Retrieval Systems – Wed, April 22 – 3:00 PM

Picking up where session one left off, this session will focus on the “What we know” of knowledge management. Most firms have been around for many years. They have amassed collections of documents that contain the firm’s “institutional knowledge” or “collective work product.” The ability to quickly and easily access and reuse the models, samples, forms, and precedent documents allows lawyers to leverage the work of their colleagues to ensure high quality work product in a efficient, cost effective manner. A question & answer session will follow the presentation.

3. Who Do We Know? Contacts, Connections, and Social Networking for Lawyers and the Legal Profession – Wed, May 6 – 3:00 PM

Knowledge management is not just about documents. It’s also about finding the people (both inside and outside of the firm) who can help you get the job done or help with business development. This session will focus on the importance of the “who we know” aspects of knowledge management. Many firms have seen significant growth in the past decade. At some smaller firms, everyone knows everyone, and their areas of expertise. However, as firms grow and add lateral attorneys, it becomes more difficult to really know your colleagues and the their specialties. Cross-selling legal services to existing clients becomes difficult because attorneys may not know who at their firms can assist. This session will also look at connections outside of the law firm, and discuss how social networking can help solve the “who do we know” problem.  A question & answer session will follow the presentation.

4. Intranets, Portals, Web 2.0 & Enterprise 2.0 – Wed, May 20 – 3:00 PM

Knowledge Management is not all about technology, but it certainly helps. Today, we’ll discuss how intranets/portals can play a central role in your firm’s KM strategy, and can provide a single place to access much of the information that lawyers and staff need to do their jobs efficiently and effectively. We’ll also look at Web 2.0 tools (blogs, wikis, etc.) and see how they can be used both inside (referred to as Enterprise 2.0) and outside the law firm.  A question & answer session will follow the presentation.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Social Media For Lawyers Meetup Group Talks Twitter in NYC

If you’re in the legal profession, are interested in social media, and are in or near New York City this week, you should join the Social Media for Lawyers Meetup Group for a discussion about Twitter.

The Meetup, called The If’s, Why’s and How’s of Using Twitter, will be this Thursday, March 26, 2009 at 7:30 PM.  The location is still TBD, but will be somewhere in NYC.

As super-Tweeter and group organizer, Alin Wagner-Lahmy (@alinwagnerlahmy) puts it on the Meetup page:

Let’s gather to talk about how Twitter can be used to:

* Promote
* Network
* Learn
* and more

without it taking control over our lives.

As a meet-up, the purpose is to meet face to face. Those who cannot physically attend a NY venue and wish to attend are invited to attend via Twitter.

Location details to be confirmed soon (somewhere in NY City).

$5 fee for those attending f2f to cover location and drinks. If you plan attending through Twitter please still let us know by RSVPing.

Event Hasgtag: #SM4Law

So, please join in the conversation; and tell them you heard about it here.

You can follow LawyerKM on Twitter here.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms


Bringing E-Discovery In-house (LegalTech NY Coverage)

I attended LegalTech New York and took some notes from Wednesday, February 4, 2009.    They may be a little rough, so please forgive any typos.

From the conference:  Session title:  Bringing E-Discovery In-house

  • Operate in the most efficient and cost-effective way with external counsel
  • Minimize objections from opposing counsel
  • Create an effective working relationship between legal and IT professionals
  • Recognize and address risks
  • Identify necessary tools and when you need to use them
  • Capitalize on potential savings
  • Identify trends in the marketplace

Moderator:
Jason R. Baron, Director of Litigation, National Archives and Records Administration

Panel:
Will Robberts, CEO, Kempton Advisors, Former President, Livenote (division of Thomson-Reuters)
Tom Tigh, President, SuperiorGlacier
Christopher A. Byrne, Esq., Christopher A Byrne, Esq., P.C, Former Assistant Director, FDIC’s Division of Liquidation
Stuart W. Hubbard, Attorney, Schiff Hardin LLP
Johannes C. Scholtes, President / CEO, ZyLAB North

My notes from the presentation:

One goal of the panel is to help legal types and tech types to better communicate and understand each other.

The panel was impressed that Judge Facciola talked about concept searching in his keynote address this morning.

As Judge Facciola said, it is critical for lawyers to keep up on the technology around e-discovery and to understand it.  It is no longer an option.  You simply cannot litigate these days without knowing about e-discovery.

Cooperation among parties (and among lawyers and in-house IT professionals) is key to saving money matters involving e-discovery.

Mentoring: Baron’s rule of thumb is to get the youngest person in the organization to be involved in e-discovery and make sure they know about it.  But maybe this is bottom-up mentoring?  It works both ways; it fosters cooperation and each learns from the other and develops a positive relationship.  And it helps the firm or corporation to save money on vendors.

Communication is difficult between and among IT folks, lawyers, and records professionals.

Among the audience, many want to bring e-discovery in-house.  For those in the audience who have had success with it, a lot has to do with the good relationship between the lawyers and IT.

The Role of Record Management: starting your strategy with RM and records retention policies and planning can help control the costs and time down the road when you become involved in litigation.  With good RM techniques and practices (including ultimately, records destruction) the process is more manageable.  Destruction of records may sound bad, but in reality, it is simply part of the RM lifecycle.

Baron: The Achilies heel of records keeping is people.  The more you have to rely on people, the high the risk and the more work in the long run.  Auto email archiving can be helpful, but it must be done correctly, or else it can get way out of hand.

Knowledge Management: Baron claims that there are tons of KM conferences, but they never invite lawyers.  Of course, I beg to differ.  Case in point: LegalTech NY – there was a whole legal KM track in this very room on Monday.  Readers of this blog know that there are many KM conferences that are focused on law and lawyers are welcome.  Nevertheless, Baron’s point is well taken: lawyers are often ignorant about KM principles and they are important when considering RM and e-discovery.  These are all connected.

Most companies react to things out of fear.  The key is to be pro-active and to address this before the need arises – before the lawsuits.

Search: Johannes C. Scholtes (ZyLAB pitch): Knowledge management search is different than “legal” or e-discovery search.  KM search just wants the best results, e-discovery search is concerned with finding “everything.”   ZyLAB provides the high level of recall.  But with high recall, you get a lot of “junk” and “noise” (i.e. non-relevant search results).

Finding what’s not there: the technology can find words and concepts that are not actually present in documents.

Key: Early collaboration (before the meet & confer) between the lawyer and technologist to develop strategy and how to perform the search.

How can law firms bring e-discovery in house?:  the panel really did not dig into this issue.  I expected more concrete advice on it.  Perhaps someone will ad a comment and augment my notes?

Factors to consider when selecting e-discovery / EDRM vendors: Ownership of IP – the vendors should own their platforms; important product requirements: scalability, open formats and integration with in-house systems, usability, compare coverage with the EDRM model; Cost of software; size of vendor doesn’t matter – focus on competencies and service levels; speak to references.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Best Practices for Social Networking for Lawyers – Web 2.0

I attended LegalTech New York and took some notes from Tuesday, February 3, 2009.   I was reluctant to call this “social networking” but the name persists.  They may be a little rough, so please forgive any typos.

From the conference: Web 2.0: Best Practices for Online Networking Exhibit

  • Opportunities in online networking for attorneys
  • Re-energize the traditional, valuable art of networking with tightened budgets, time and resources
  • Growth areas, benefits and challenges of online networking
  • Best practices on selecting a network
  • Gaining the strategic advantage of an online network

Moderator:
Robert Ambrogi, Journalist

Panelists:
John Lipsey, Vice President, Corporate Counsel Services, LexisNexis
Vanessa DiMauro, CEO & President, Leader Networks
Eugene M. Weitz, Corporate Counsel, Alcatel-Lucent
Olivier Antoine, Counsel, Crowell & Moring

My friend and fellow KM guy, David Hobbie,  is also blogging this session on Caselines.

My notes form the session:

Not surprisingly, this session on packed.

Among business people, online networking and social media (SM) is a source of fear.

One survey said 15% of people in the legal industry are members of some sort of social networking (SN).  Another survey says that 59% of lawyers are members of some sort of SN.

Vanessa DiMauro finds that web 2.0 stuff is still new, but maturing.  SM is no longer about tools, but how to apply them and measure them and determine ROI.

John Lipsey – Martindale Hubbell is looking to transform from what it was (print-based lawyer listings) to what it will become (a more useful way for lawyers to fulfill their business needs). The new product is Martindale Hubbell Connected (MHC).  He likes the term “professional networking” rather than SN – me too. They have done a lot of research to figure out what lawyers want and need.

The MHC does not allow anonymous users – it authenticates so that the members have confidence that they know who they are communicating with.  The advantage that MH has is a HUGE database of information on lawyers that they can use to make and enhance connections.  They want to integrate into existing workflow.  This could include the connectors that InterAction (another LexisNexis product) has with LinkedIn.  [makes sense to me]

Olivier Antoine is a practicing attorney who gave his perspective about the value of SN.  It provides value to clients so that you can provide information about who knows who.

Eugene M. Weitz mentioned how he has 2 Blackberrys because he has a professional network and a social network.  He maintains these separately intentionally.  He wants to keep them separate.

The networks allow in house counsel to connect with those who they want to – among in-house counsel, for example.  They can discuss things that are important to them and collaborate within that group.

Bob Ambrogi questioned how Weitz is able to maintain two separate networks.  The investment in time is very difficult to justify.

[side note: while blogging this, I’m also watching Twitter, which is on fire with the #LTNY.  Doug Cornelius just wondered–on Twitter– when MH Connected will be launched.  Mary Abraham, who was in the room, passed along the question and go the answer: Q1 this year.]

DiMauro says there are different social norms that come along with SN – much of the communication is transparent, so you need to be careful.

There was much discussion about networks of trusted people – this reminded me of the really nice ILTA online networking community that is used to connect and ask questions without the threat of vendors reading of contributing

Weitz stressed the need to maintain client confidentialities when participating in online networking communities.   Even asking a simple question or asking for a recommendation can disclose certain information that shouldn’t be disclosed.

Weitz says that this is no different than the type of communication by lawyers – only the vehicle has changed.  The bottom line is that lawyers haveto be as careful with SN sites as they are with all communications – and is some cases, more careful.

DiMauro noted that many other industries have adopted SM and SN.  The legal industry — which has been a late comer and fearful of it — can learn from these other industries.

An audience member asked about the value of LinkedIn.  Oliver gave an example about how he could see that five people from a company he pitched had looked at his profile after the pitch.  There is no other way to get that type of information.  Bob Ambrogi noted that LinkedIn is at least an online directory of business people on the web – the way Martindale Hubbell used to be.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

How Integration Drives Knowledge Management

I attended LegalTech New York today and took some notes.   They may be a little rough, so please forgive any typos.

The first session, How Integration Drives KM, was a good one.  It addressed:

  • Early approaches to KM
  • Individual, highly customized systems
  • Commercial applications
  • Benefits of powerful combined approach

Speakers:

Tom Baldwin, Chief Knowledge Officer, Reed Smith
Preston McKenzie, Vice President and General Manager, Business of Law – West, a Thomson Reuters Business

My notes of the presentation:

Opening Remarks by Oz Benamram, CKO at White & Case.

Preston McKenzie spoke first about the framework and context of KM, including client development and the fact that in this economy, we are expected to “to do more with less.”  So, the emphasis is on productivity.

Three Key Challenges of law firms today:

  1. Information complexity
  2. Organizational complexity
  3. Market complexity

Historically, vendors have offered point solutions.  They solve the problem, but they are not efficient, in fact, they’re  expensive.  And it increases complexity because there are several systems and tools to do different things.

Now, systems are much more open and able to be integrated – e.g., ContactNet integrated with Westlaw for contacts mashed up with the content of cases on a Westlaw search.  Features:

  • open architecture allows for the integration.
  • deployment and development consistency.
  • ability to provide hybrid applications.
  • lighter tech footprint is needed.
  • more intuitive.

West km is an example.  The feature of the application are now unbundled
(the ability to do something is what’s important – not the application or the product as it has historically been delivered by the major vendors).

They are getting back to the core value of the product – for West km it is the taxonomy.  The system becomes configurable by the law firm – to use in the way it wants.

This idea of integration is all about the ability to create mash-ups of information.  This has been happening on the web for quite a while now and it is becoming more common inside law firms.

Tom Baldwin spoke next.  He covered a few preliminary thoughts and then explained how they are integrating systems at Reed Smith.

What does “doing more with less” really mean?

ATV – Awareness-Training-Visibility

  • A – need to market the tools that we already have
  • T – make sure they know how to use them – in a cost effective manner.
  • V – a self preservation issue.

How are you providing value?  Demonstrating value and helping the cause.

Gaining and Maintaining Adoption:

  • KM systems are not considered essential (like email or the DMS) – try to change that.
  • Find your champions.  Not just that, but find those who will take credit  like it’s their idea (like Al Gore and the Internet).
  • Attorney testimonials are key – get lawyers to tell others – you must ask them to do it.  Even ghost write the testimonial for them – good for PR.
  • Make sure people understand what the system does and how to use it.  Go to the practice group  meetings, etc.

Measuring the Value of KM

  • Report on the numbers – # of extranets, blog his, search usage, business generation.
  • Lawyer and client testimonials.
  • Go for easy, cheap wins.

Reed Smith’s “ouRSpace” – this is the firm’s new portal.

Vendors and products:

  • XMLAW
  • Recommind
  • West km
  • Dot Net
  • Monochrome
  • Silverlight
  • AJAX

The wrapper for the portal is SharePoint, but looks nothing like SharePoint.

– The interface is clean and simple
– There is one icon-style navigation bar at the top
– items are targeted by subject, practice group, office, etc.

Live Demo

– navigation is one simple icon based navigation bar.
– time zones – interactive time zone pop-up app with an integrated meeting organizer.
– standard XMLAW SharePoint functions, but, again looks nothng like SharePoint.

West km inside of Recommind inside of SharePoint (also searches the whole DMS – InterWoven)
– West km docs are weighted higher
– incorporates all of the WKM
– prominent red search box – uses XMLAW-type search scopes.
– all SP content (intranet) is indexed y Recommind.

People search
– integrates all types of information about the lawyers.  Even billing rates and compensation are visible by everyone.

WSJ News Ticker – right below the the navigation bar
News and Information section
New Partners section introduces the firm to new partners.  They have started to add video with their video conferencing systems; not highest quality, but good, inexpensive and sufficient.  Other videos are organized by various categories.  This is done with SilverLight

Blogging within the Firm:
– firm heavily discourages email blasts to the whole firm (most people are not even able to send firm-wide emails – only Chiefs, and certain partners).
– All Chiefs, Managing Partners, etc. are a part of the Management corner, which includes blogs.
– blog feedback has been good.
– it was difficult to get people involved, and sometimes the KM staff ghost writes the blog posts.

Financial Information
– is distributed to users based on the users position.
– Rate look up is a very popular feature – it allows lawyers to look for associates based on location, billing rates, class year, etc.

This was a highly-customized system, was not cheap, and required a lot of custom work and a large staff.

This was a great presentation.  It’s always good to see what Tom is doing.  He is one of the more cutting edge KM people out there.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms