Enterprise Search Summit – May 19-21, 2008 | Knowledge Management

Enterprise search in law firms is hot. Ron at Strategic Legal Technology and Doug at KM Space both reported that it was identified it as one of the top priorities for law firm knowledge management in 2008.

What better reason to go to the Enterprise Search Summit this May in New York?

I am especially looking forward to:

  • Enterprise Search 101 (pre-conference workshop)
  • Enterprise Search Technology Intensive (pre-conference workshop)
  • Social Work: Is Social Search Right for Enterprise (Ross Mayfield of Socialtext is a speaker)
  • The Enterprise Search Engine Landscape
  • The Nuts & Bolts of Selecting an Enterprise Search Engine
  • Search Connections in Context (Oz Benamram of Morrison & Foerster is a speaker)
  • Search as a Gateway to Enterprise Info
  • Enterprise Search Clinic: Vivisimo
  • Build a case for an Enterprise Search Platform
  • Mining Additional Value from Enterprise Search
  • Keynote Panel: Take a 30,000-Foot View of Enterprise Search Implementation
  • Evaluating the ROI of Search
  • The Future of Search

Will you be there?

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Social Networks, Blogs, Privacy, Mash-Ups, Virtual Worlds and Open Source

PLI presentation:
Here’s the agenda:
Day 1
9:00 Introduction (Peter Brown, Leonard T. Nuara)
9:15 The Newest Forms of Communication: Social Networks and Blogs (E. Judson Jennings, Lori Lesser)
  • What is the business model of social networks?
  • Who are the users and what are they saying?
  • What are the critical legal issues for social networks and blogs?
  • Are blogs and social network postings covered by fair use under copyright law?

10:15 Cutting Edge Litigation Issues (Paul R. Gupta, Peter J. Pizzi)

  • Litigation in the Web 2.0 world
  • Content owners turn to litigation
  • Social networks lead to litigation
  • Virtual worlds – “real” litigation

11:30 The Maturing of the Open Source Movement (Stephen J. Davidson)

  • Business and government turn to open source
  • Understanding the new open source license – GPLv3
  • Current open source litigation

1:45 Privacy and Data Breaches (Thomas M. Laudise, Marc J. Zwillinger)

  • Complying with state notification laws, a comprehensive strategy
  • Lessons learned from data breaches big and small
  • What your IT staff and your vendors don’t want to tell you when data goes missing
  • Secondary fallout from breaches: Dealing with vendors
    and banks
  • New risks created by new technologies and Web 2.0

3:00 Developing Corporate Policies for Information Security and Privacy: The In-House Perspective (Michael F. Cronin, Lynn A. Goldstein, Tracy Pulito)

  • Panel discussion by in-house counsel
  • Defining the duties of a Chief Privacy Officer
  • Only collect what you can protect – What data are you storing and where is it kept?
  • Are data breaches inevitable? Simple ways to eliminate common causes of data breaches

4:00 Ethical Issues Arising from Virtual Worlds, Social Networks and Blogs (Justin Brookman, Sean F. Kane)

  • What can you say on a personal or law firm sponsored blog?
  • Risks in using the internet to investigate potential employees or adversaries
  • Monitoring blogs of employees
  • What real-life ethical consequences arise from “virtual” legal or business activities?

Day Two

9:00 What You Need to Know About Virtual Worlds (Peter Brown, Leonard T. Nuara)

  • The purchase and sale of virtual property
  • Advertising and promotion in virtual worlds
  • Trademark and copyright infringement in virtual worlds

10:00 Resolving Disputes in Outsourcing Transactions (Kenneth A. Adler)

  • Analyzing and identifying the critical issues
  • Negotiating new contract provisions
  • Crisis points in outsourcing contracts and how to draft meaningful protections

11:15 Employee Mobility in a High-Technology World (Victoria Cundiff, Steve Fram)

  • How to maximize protection of trade secrets when employees leave
  • How hiring companies immunize themselves from trade secret claims
  • Using technology to protect trade secrets and detect misuse
  • Protecting trade secrets in a virtual workplace
  • Choice of law issues in a mobile environment

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Is JD Supra inter-law firm Knowledge Management?

jdsupra

Lots of people are writing about JD Supra, the new free database of legal documents. Is this the start of some sort of inter-law firm KM? Is there such a thing? Doesn’t the definition of KM for law firms (or at least a good one from Knowledge Management and the Smarter Lawyer by Gretta Rusanow) exclude the idea of inter-firm KM? One of the goals of KM in law firms is to meet the firm’s business objectives, right? Perhaps sharing legal articles (MoFo is the #2 contributor to JD Supra, but all of the documents are articles) helps meet business goals if doing so is seen as marketing. But are any firms going to share the good stuff — the “intellectual capital” that really gives them the competitive advantage over the other firms out there? It’s difficult enough to convince some lawyers to share knowledge within their own firms, so only time will tell. It just went live.

Regardless of the future of the KM implications of JD Supra, I like the resources tab. It is a nice collection of web sites for state and federal courts, law school clinics and journals, and national and state bar associations. Handy stuff to maybe link to on your law firm’s intranet.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

LegalTech New York 2008 on YouTube | Knowledge Management

With all the peer pressure from Doug at KM Space to write something about LegalTech, I just had to do something. Better late than never, right? So, while looking for something else, I came across a bunch of interviews of folks at LegalTech. Here is one of Monica Bay:

[youtube=http://www.youtube.com/watch?v=2eQzmEemvt4&rel=1]

Here is a link to a bunch more. Other than the interviews of Monica and Bob Ambrogi (below), most all of these are of Thomson people.

[youtube=http://www.youtube.com/watch?v=tYBKdskhSYI&rel=1]

And seeing that this is a KM blog, we’ll have to highlight one more: George May talking about West KM 4.0.

[youtube=http://www.youtube.com/watch?v=JVjXTmRWzKQ&rel=1]

Clearly clever marketing by the Thomson folks. But I must say that I like the use of YouTube to promote legal KM and technology. (Marketers can be innovative, too, right?) I, for one, would like to see more video of KM products on the web. And not just videos. Screencasts of KM products would be great. I would much rather see a demo than read some dry description about how an application works.

Finally, props to Craig Carpenter of Recommind, who apparently beat the everybody to the YouTube video marketing punch (by about a week) by posting this YouTube video interview.

[youtube=http://www.youtube.com/watch?v=Pq3s8Tl-yo8&rel=1]

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Knowledge Management for Law Firms :: In case you missed it… Feb 10-16, 2008

Here are some of my favorite legal knowledge management blog posts and other items from the week of February 10 – 16, 2008:

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Free Web Law Library Opens to the Public | Knowledge Management

Fastcase announced its free law library on the Web, called the Fastcase Public Library of Law
(http://www.plol.org). It is billed as “the most comprehensive free resource for legal research online, making it the best starting point for anyone who wants to learn about and use the law.”

Here’s what is available on PLoL:

  • Cases from the U.S. Supreme Court and Courts of Appeals
  • Cases from all 50 states back to 1997
  • Federal statutory law and codes from all 50 states
  • Regulations, court rules, constitutions, and more!

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Google joins the Interwoven party, along with Vivisimo | Knowledge Management

Updated – Registration link added below.

I’ve written (and read quite a bit) about Interwoven Universal Search before, but the more I see, the more I like.  I was impressed with Interwoven’s DeskSite and FileSite products (it looks like they are collectively calling the product WorkSite now?), when I deployed them at my former firm.  I like the matter-centric environment.  But from what I can see, the killer feature is the collaboration with Vivisimo.   To see what it’s all about, check out this self-running demo.  It’s really well done. 

Not to be out done, however, Google Enterprise recently launched universal search for business, and will be putting on a show to demonstrate its Interwoven connector.  There are several shows, but there is one specially for law firms.  I’m looking forward to learning more about this – the demo is on March 12.   Register here.

In fact, Google is doing some very interesting things that might be of value to law firms, like the related web results feature.  I also like the the left (or right) hand search navigation, which is part of Google Experimental Labs project.  Check out a sample search here, and see how the results areclustered on the left (sort of like Vivisimo’s).  The “suggest” feature is not really new–it’s built into the Google search on my Firefox browser–but I like it too.  Try it out here (start typing in a search term). 

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

Too Much E-Mail Leaves Workers Disoriented, Inefficient | Knowledge Management

Update: the Wired link below is apparently dead.  Here is another link to the same study on ABC News and another on MSNBC.

Great article [dead link] on Wired. Best take-away: “Resist the urge to immediately follow up an e-mail with an instant message or phone call. Make sure the subject line clearly reflects the topic and urgency of an e-mail. And use ‘reply all’ sparingly.”

We in KM have a special hatred of email. Let’s hope that 2008 brings RSS, internal blogs, and wikis to reduce the amount of unnecessary email we have to battle. We’ll deal with RSS overload at another time.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

A Business Case for Enterprise Search

On February 12, 2008, KMWorld and Vivisimo presented a webcast called Making and Airtight Business Case for Enterprise Search.  The speakers were Jim Murphy of AMR Research and Rebecca Thompson of Vivisimo. 

Murphy discussed: redefining enterprise search, business case challenges, aligning enterprise search with business priorities, and choosing the best approach.  

Not just search, but NSR (navigation, search, and retrieval): Focusing not only on search, Murphy discussed the importance of navigation and how it is used hand in hand with search.  He also cited the importance of the ability of systems to crawl various sources of information and extract it. 

From a business case perspective, both process efficiency and customer loyalty / satisfaction were important to the respondents of his research.  The important business issues within the enterprise were customer service and support, and worker productivity. 

Thompson, of Vivisimo, discussed some case studies in the manufacturing and pharmacuetical industries and for government. 

She focused on increasing employee efficiency through search, enabling collaboration among workers, and giving employees access to the information they need (but don’t necessarily realize that they need). 

Thompson described how Vivisimo’s system can search across all types of data sources, like document management systems, portals (including SharePoint), image documents, file shares and servers, intranets and internet sites.  One of the case studies saw an daily increase in searches from 15 to 2,000.  

There was nice screenshot that showed Vivisimo’s signature clustered results, and a tabbed result list, which gives the user the option to display all results, or grouped results (by people, intranet, internet, the DMS, SharePoint, and the network). 

Finally, there was a discussion of the www.USA.gov website, which is powered by Vivisimo.  The site has noted a decrease in citizen support phone calls. 

The demo will be archived at KMWorld for 90 days.  Check it out here

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms