Call For Speakers: Ark Group’s Knowledge Management in the Legal Profession Conference – October 2017

Ark Group’s 13th Annual Knowledge Management in the Legal Profession conference will be taking place once again in New York (at New York Law School) this coming October 18-19, 2017. This is your opportunity to share innovative ideas, tools, platforms, methodologies and solutions with your peers at this year’s conference.

If you are you interested in sharing how your firm or legal department has addressed or solved a particular problem or set of challenges in the realm of knowledge management, I encourage you to submit your idea for a speaking spot using this Google Form.

Ark Group would love to get your input and welcomes any ideas that you may have for this year’s broader discussion. Proposals will be evaluated and speakers selected over the course of the next several weeks.  And if you don’t wish to speak at this year’s conference – please Save The Date regardless – as attendance is limited!

The Future of Knowledge Management: Collaboration and Interaction – Law Schools Promoting KM

The following is an excerpt from Chapter 11 of my book, Knowledge Management for Lawyers, called “The Future of Knowledge Management in the Legal Profession.”

11.2 Collaboration and Interaction.

It is difficult to talk about the future without talking about technology. But the future of KM is not just dependent on advances in technology, although such advances will certainly play a significant role. There is an underlying factor that I believe is equally—and perhaps more—important. That is the nature of how people interact and work. With the popularity and proliferation of social media and social networking, we are seeing a change in the way people interact and behave. People are becoming more collaborative and willing to share. People are more forthcoming with information that, in a bygone era, was once considered better kept confidential. Helping others and sharing information is becoming the new default behavior. This new mindset, characterized by collaborating, cooperating, and sharing information and ideas, is the breeding ground on which knowledge management thrives and grows. This cultural shift, on a societal scale, is a factor that will predispose younger generations (some of whom are already law students and in the workforce) to embrace knowledge management.

There is also an indication of the mindset change in the way we are training our future lawyers. Several law schools have programs that stress the importance of innovation and try to prepare our future lawyers for a different kind of legal industry:

Read more

What is a Knowledge Management Network?

The following is an excerpt from Chapter 7 of my book, Knowledge Management for Lawyers.

network km for lawyers depositphotos

Members of what I like to call a Knowledge Management Network are not really members of the KM department. Rather, they are like KM liaisons—employees of the firm, outside of the KM department, who act as champions and help promote and facilitate all aspects of KM throughout the organization. In some ways, the KM Network is like an auxiliary police force—members of the community who you can count on to help out with the work of the main force. They are not fully trained, or experts, but they are well-versed enough to help the rest of the community with knowledge management efforts.

A KM Network is more appropriate for larger law firms or law departments, especially those that have multiple offices,or many practice groups. KM Network members can be instrumental in directing colleagues to KM tools and resources. For example, it is common in larger, multioffice firms for lawyers to e-mail members of particular offices asking for assistance with finding resources related to that jurisdiction. Attorneys making such requests often fail to include the KM staff on the e-mails. A local KM Network member in the office (who is on the local e-mail distribution list) can step in to remind the requestor of various resources (e.g., search tools, document collections, databases, etc.) or people (e.g., subject area experts, PSLs) who can assist with the request. Thus, a primary goal of establishing a KM Network is to help keep KM principles, tools, resources, and people in mind when the members of the KM department are not aware of the need. In addition, KM Network members can report back to the KM department if they see the need for training or KM promotion. They expand the reach
of the KM department and assist by keeping their eyes out for opportunities to advance the organization’s KM efforts.

It should be noted that the formation of a KM Network should not obviate efforts to spread KM ideas and principles across all members of your organization. Remember that a fully mature KM organization is one in which all employees understand and value knowledge management.

Does your firm have a KM Network?

Amazon Kindle Version Released: Knowledge Management for Lawyers

km book with amazon buttonI’m happy to report that my book, Knowledge Management for Lawyers was just released on the Amazon Kindle Platform!

Published in 2015, it took a few months to get it listed at Amazon and a few more for the Kindle version, but the wait is over. This will be especially helpful for those who were interested in buying a copy, but held out because, like me, you’ve gone paperless.

And from the inside [virtual] book flaps…

Praise for Knowledge Management for Lawyers

“Are you a KM evangelist? Patrick DiDomenico’s book Knowledge Management for Lawyers will turn you into one. An easy-to-read, well-organized handbook that should be compulsory reading for any lawyer, it captures the reader’s Read more

Three Tips For a More Focused and Productive Meeting

Everybody seems to hate meetings. We all complain about them. We’re too busy with real work to waste time sitting around, just talking.

Well, I recently had a very good, focused, and productive planning meeting with my key managers. There were many reasons it was good, but three things really helped ensure success.

First, I asked each participant a series of questions several days ahead of time and–this is important– Read more

Knowledge Management For Lawyers — Book Released on Amazon

km book with amazon buttonI am excited to report that my book, Knowledge Management for Lawyers is now available on Amazon.com. Published in 2015, it took a few months to get it listed at Amazon, but the wait is over. This will be especially helpful for those who were interested in buying a copy, but held out because of the high shipping costs on the official ABA site.

And from the inside book flaps…

Praise for Knowledge Management for Lawyers

“Are you a KM evangelist? Patrick DiDomenico’s book Knowledge Management for Lawyers will turn you into one. An easy-to-read, well-organized handbook that should be compulsory reading for any lawyer, it captures the reader’s Read more

Technology Gadgets for Lawyers 1-10

I had the great pleasure of hosting a presentation called Tech Gadgets: Those You Need, Those You Want and Those That Make You Wonder at the 2015 ILTA Conference in Las Vegas. It was a lot of fun to research and review dozens of tech gadgets. And even better, I crowd-sourced the job and asked my fellow ILTA members to send me their recommendations for gadgets to include.  Below are the first 10 gadgets we reviewed in the session. Look for the rest of the gadgets in future posts. Read more

Upcoming Presentation: Building Cross-Departmental Collaboration for Effective Law Firm Knowledge Management

I’m really excited to head back to Sydney, Australia to participate in Ark Group’s Knowledge Management and Innovation 2015 Conference on November 24-25, 2015 at Rydges Sydney Central.

I’ll have the pleasure of speaking on both days of the conference.  On day one, I’ll be presenting a short session on KM and technology called “Working Backwards to the Technology.”  The session will focus on how user experience design enhances the delivery of professional services.

Read more

What the Amazon Echo Taught Me About Knowledge Management (Hint: UX)

amazon-echo featured

Update June 23, 2015: Amazon Echo is now available to everyone (you no longer need to be invited). Get it here.

Have you met Alexa? She is the voice of Amazon EchoAmazon.com’s new artificially-intelligent device that listens to you and answers your questions. And with the latest software upgrade, it (she?) has entered the home automation arena and can perform some tasks around the house.

If you are still trying to wrap your head around this, think of Echo as Apple’s Siri technology inside a black cylinder about nine inches high and three inches in diameter, with a blue-green LED circle around the top rim. Unlike Siri (designed to be mobile on Apple’s iPhone and iPad), Echo plugs into an electrical outlet, connects to your WiFi network, and Read more