http://lawyerkm.com/2009/02/02/how-integration-drives-knowledge-management/ Knowledge Management, Technology & Social Media for Lawyers and Law Firms Mon, 21 May 2012 11:56:00 +0000 hourly 1 http://wordpress.org/?v=3.1 http://lawyerkm.com/2009/02/02/how-integration-drives-knowledge-management/comment-page-1/#comment-233 WhichDraft.com » Blog Archive » When Knowledge Management Is a Waste - A Lesson from Legal Tech Wed, 04 Feb 2009 07:22:33 +0000 http://lawyerkm.wordpress.com/?p=1136#comment-233 [...] has been kind enough to post his notes from this week’s Legal Tech trade show in NYC.  His latest post includes the thoughts of Tom Baldwin, Chief Knowledge Officer, Reed Smith and Preston McKenzie, [...] [...] has been kind enough to post his notes from this week’s Legal Tech trade show in NYC.  His latest post includes the thoughts of Tom Baldwin, Chief Knowledge Officer, Reed Smith and Preston McKenzie, [...]

]]> http://lawyerkm.com/2009/02/02/how-integration-drives-knowledge-management/comment-page-1/#comment-232 Jason Mark Anderman Wed, 04 Feb 2009 06:48:42 +0000 http://lawyerkm.wordpress.com/?p=1136#comment-232 I really wonder about this approach. At the end of the day, equity partners sit down to look at their knowledge management efforts and just do not see a direct connection to higher profits. Providing a wide range of tools is a nice start, but if the idea is that there is nothing else needed and the firm's lawyers will just make the magic happen, I think KM officers are going down the wrong path. It reminds of a manufacturer that gives its employees great knowledge management tools, but the employees all use them differently with varying degrees of success without fundamentally and consistently upgrading the processes that could produce a better product. Law firm KM is similar. There is rarely a rigorous focus on using KM insights to create consistent, improved processes for providing better and more profitable legal services. I really wonder about this approach. At the end of the day, equity partners sit down to look at their knowledge management efforts and just do not see a direct connection to higher profits. Providing a wide range of tools is a nice start, but if the idea is that there is nothing else needed and the firm’s lawyers will just make the magic happen, I think KM officers are going down the wrong path. It reminds of a manufacturer that gives its employees great knowledge management tools, but the employees all use them differently with varying degrees of success without fundamentally and consistently upgrading the processes that could produce a better product. Law firm KM is similar. There is rarely a rigorous focus on using KM insights to create consistent, improved processes for providing better and more profitable legal services.

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