Enterprise Content Management (from ILTA) | Knowledge Management

ILTA – August 26, 2008 11:00 am

These are my notes from the program.  [Since I am taking paper-free notes and because there is free Wi-Fi here, I thought that I’d add the notes to the blog.  Disclaimer: my notes are rough, so forgive the typos.]

From ILTA:

Title: Enterprise Content Management (ECM)
Description: ECM combines hardware, software, infrastructure and process enabling an organization to store, manage and access information generated throughout the organization, without regard to its form or source.  How do intranets, portals and SharePoint aid in these efforts?  Learn strategies firms can use to enhance relevance and usability of these tools so attorneys and other timekeepers develop trust in the information produced, and how firms can use these tools to get the right information to the right people at the right time for better business decisions and more effective client service.
Speaker(s): James Tuvell – Fox Rothschild LLP
Catherine Monte – Fox Rothschild LLP
Ellen Duff – Winston & Strawn LLP
Shy Alter – ii3

Learning Objectives: Identify the concepts behind enterprise content management
Learn how your portal, intranets or sharepoint can aid in ECM.
Learn quick development techniques to get started or push ECM further in your organization.

LawyerKM’s Notes:

  • Shy started out with some video interviews from some folks at Osler about: “what is content management?”
    • a process
    • driven by strategic plans
    • a publishing process
    • an element of KM
    • key – right content to the right people at the right time
  • Why are people focusing on CM now?  (videos continued)
    • it is an up and coming concept the way KM was 10 years ago.
    • there is a difference between CM and enterprise content management (ECM)
  • enables content re-use [how to distinguish from goals of KM?] (videos)
    • 2 sides – legal and admin
    • desire for integration with CRM and content management
    • bigger paradigm is to create content without knowing in which medium it will be published.
  • Self publishing a cornerstone to content lifecycle efficiency (videos)
    • anyone in the organization can publish
    • goal is for the lawyer to do this to eliminate the middle layer
    • this shouldn’t be a problem with younger lawyers because they are familiar with the process and ideas
    • not a replacement for a publishing process
    • ease of the use of tools is important
    • making technology transparent is important
  • CM & KM (videos)
    • Cm is an element of KM but KM needs to understand the business process
    • is this a redefinition of KM?
    • CM system enables KM
  • Case Study – Fox Rothschild – Lessons Learned using SharePoint
    • KM services has 15 people (Library, research, risk mitigation, training & development, Competitive Intelligence, portal)
    • Definng ECM – collect, synthesize and redistribute relevant information
    • ECM =  CM + IM + KM
    • all about efficiency
    • users need trust in the systems
    • Efficiency – reduce redundant data entry, end user search time, time to filter through, confusion about where to go for information.
    • Info Audit can be helpful
    • Taxonomy – try to standardize fields, etc. across systems
    • Systems: Elite, DM5, HR systems, etc.  (recently bought ContactNet)
    • SharePoint – goal – one-stop shop for all information
    • Trust – how to get users to trust the system?
      • relevance – info must be relevant to the individual
      • usability – easy and quick
      • timeliness – info current
      • accuracy – info must be right
      • reliability
    • Tour of FoxNet – the firm’s intranet (mostly out of the box, but is using Handshake for some things)
      • Relevance – content centricity (matter and other centricity)
      • department / practice centric
        • precedent/form library – someone within the group should be the gatekeeper
        • SP pages are dynamic
      • client centricity (uses Handshake)

Sorry about the cut off notes – lost my internet connection midway through the presentation.

LawyerKM :: Knowledge Management & Technology for Lawyers and Law Firms

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