See the Government Computer News website for the U.S. Army’s 12 principles of knowledge management. Here’s a summary list:
1. Train and educate leaders, managers and champions.
2. Reward knowledge sharing and make knowledge management a career-enhancing activity.
3. Establish a doctrine of collaboration.
4. Use every interaction, whether face-to-face or virtual, as an opportunity to acquire and share knowledge.
5. Prevent knowledge loss.
6. Protect and secure information and knowledge assets.
7. Embed knowledge assets (links, podcasts, videos, simulations, wikis, etc.) in standard business processes and provide access to those who need it.
8. Use standard legal and business rules and processes enterprisewide.
9. Use standardized, collaborative toolsets.
10. Use open architectures to permit access and searching across boundaries.
11. Incorporate a robust search capability to access contextual knowledge.
12. Use portals that permit single sign-on authentication for all users, including partners.
The PDF referenced in the website includes the principles with corresponding rationales and implications, an illustrative scenario, and a nice glossary of terms.
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