The Enterprise is YOU! | Knowledge Management

With most of my time devoted to knowledge management at a law firm, I often forget about my own needs. I’ve got a lot of digital stuff in various silos that could use the KM treatment. At home, on my iMac, it’s not a problem because I have Spotlight. I can find just about anything on my iMac pretty quickly. But I have a lot of stuff on the web – and it’s not all that easy to find. Off the top of my head, here are some of the web applications that I use frequently:

  • Facebook, LinkedIn, Gmail (multiple accounts), iGoogle, Google Docs, Google Calendar, Google Maps, Google Reader,,, WordPress, Digg, Delicious, Twitter, Netvibes, Picasa, Mac Web Galleries.

In the Google applications alone, I have a lot of pretty important information. My Gmail contact information is more up-to-date than my Outlook contacts at work.

In some ways — on a smaller scale, of course — I have the same problems as a large enterprise: there’s a lot of information and no easy way to find it. If I am looking for contacts, for example, I can go to Gmail, LinkedIn, or Facebook. But, I have to go to each and search them individually. And with new web applications popping up all the time, it’s only going to get worse.

I need a search engine for the enterprise called “me.” One search box that will tap into all of my online silos. Clearly, Google should be the one to offer such a solution.

Google already has Google Custom Search, which allows you to build a search box that searches specific sites to the exclusion of others. Several KM folks have written about Custom Search. See here, here and here [Doug, I think there’s a KM blog missing from your KM Sites Search list 😉 ].

So, Google, let’s take Custom Search one step further: maybe call it “Personalized Custom Search” or “iCustom Search” or “Self Search.” Give me the ability to search all of my web apps in a secure, password-protected way. One search that hits all of my web apps. So, when I do a search for my business contact, “Jim Smith,” the results include emails to and from Jim, pictures of Jim that I tagged in Picasa (and in Facebook), a Google Map that shows me where Jim’s office is (based on the information in my Gmail contacts), Jim’s LinkedIn and Facebook profiles, the activities that Jim will be attending from and (because he is tagged as a friend), his Twitter posts and Delicious tags, etc., etc.

While you’re at it, please make an advanced search page that allows me to select or un-select certain web apps. Now, is that too much to ask?

By the way, I created the image with Gliffy. Check it out.

LawyerKM :: Knowledge Management, Technology & Social Media for Lawyers and Law Firms

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2 thoughts on “The Enterprise is YOU! | Knowledge Management

  • April 1, 2008 at 4:45 pm

    That’s a great little pic you put into the post.

    I think what you’re asking for is akin to the next generation of tools, referred to as web3.0 (ugh) or the semantic web. Basically you want search technology to know more about you, and I think the tools are on their way. is one place to consider looking for more information.



    p.s. thanks for linking to knowledgethoughts

  • April 2, 2008 at 5:52 pm

    Hi there,
    This is Sy, from Muchobene.
    Correct me if I am wrong, but I think you forgot to mention that the closest thing that comes to an all enclosing search engine is the one that comes with the Google desktop. Although I do hate running that thing on top of my OS (sadly, I run Vista), I find the double ctrl click super intuitive and working well.

    So when you double click CTRL, it pulls out a little input box, and as you type, Google automatically searches both your computer and the web. For example, I typed Sy into that box and got thousand of results on both word documents within my computer and pages on the web. Now, any page that requires a password to be accessed is not going to be on there. But that would be one powerful idea indeed to start working on such product.

    Oh and by the way, this is a reply to Neil’s comment: actually, our website already runs semantic analysis, and the semantic web is already partially here, but i’ll concede that it still has ways to go.

    take care,

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