Google’s Universal Search for Law Firms & Interwoven
Presentation on March 12, 2008, Vijay Koduri, Marketing Manager, Google Enterprise and Gautam Malkamekar of Persistent Systems.
My notes from the presentation:
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Google Enterprise overview:
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“mission organize the world’s information…”
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enterprise information (i.e. info behind the firewall) is 40% world’s information.
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600 Google employees dedicated to G Enterprise.
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15,000 customers.
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Google Apps – the suite of apps (now also including Google Sites [see my gripe about Sites here]).
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2000 new Apps customers every day!
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“Search is the starting point to the world’s information.”
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Knowledge workers (“KWs”) spend 25% of time looking for information.
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KWs search about 5 repositories looking for information.
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Expertise location is important
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Impact on business is loss of productivity, not optimizing billable hours.
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What is Universal Search?
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one search searches multiple repositories
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the results are delivered without categorizing
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the results are ranked by relevancy
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an example of Universal search is Google’s Moma internal knowledge base
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Universal search allows client access via extranets (security is observed to only give access to allowed material).
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ROI: increase of billable hours – eliminate some time searching so that billers can spend some of that time doing billable activities (time is money).
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The Google Search Appliance (GSA) searches pretty much all repositories in the enterprise (file shares, intranets, databases, enterprise apps, content management).
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“OneBox” – Can make real time queries into various apps (ex. see a snapshot of a regional sales report in the search results – not just a link to the report).
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Case Study: Akin Gump (not many details).
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deployed GSA
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used it to search intranet pages
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Second part of webinar – Persistent Systems & Live demo
The info here is spare because there were some technical problems)
How Universal Search is “extended” to interwoven
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Persistent Systems overview
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Connector Deployment – there is Persistent Systems connector between the Interwoven databases and the GSA (fed via XML)
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Quick – easy install, simple configuration.
Live demo of Connector
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an apparently simple “walk through” set up – it took 5 minutes.
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A Google browser is used, allowing to search just public content or public & secure content.
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only content to which the user has access appears – demonstrated this feature by signing in as different users with different access credentials.
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demonstrated Google OneBox – shows relevant real time information in the search results.
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They can also connect into other DMS products, like Hummingbird
Q&A:
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The GSA is a closed box and Google does not share the info with anyone outside of the enterprise
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GSA can search MS Exchange databases, too.
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It can search across multiple Worksite servers in different geographical locations.
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Security is checked
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The search must originate from the web page, but can be embedded in FileSite, with some custom work.
- Pricing: based on number of documents in organization. Starting $30,000 (for two-year license, hardware, software, support) for 500,000 documents. Can index up to 30 million documents with stacked GSAs.
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There is a small business version of product “Google Mini” 50,000 documents – $3,000.
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Application can search Word Perfect, as well as Word and many, many other file types.
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Information can be compartmentalized so that only certain people can see it.
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Works with single sign on mechanisms.
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OneBox works by doing a real-time query.
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Google does not keep your search statistics, but you can keep track of your own search statistics within the enterprise with Google Analytics.
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They skipped my question: how many Am Law 100 firms have deployed GSA and how many have deployed the Persistent Systems connector?
Webinar is archived here.
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