Great article on Wired.  Best take-away: “Resist the urge to immediately follow up an e-mail with an instant message or phone call. Make sure the subject line clearly reflects the topic and urgency of an e-mail. And use ‘reply all’ sparingly.”

We in KM have a special hatred of email.  Let’s hope that 2008 brings RSS, internal blogs, and wikis to reduce the amount of unnecessary email we have to battle.  We’ll deal with RSS overload at another time. 

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