KnowNow yesterday announced KnowNow Live, “a new application designed to overcome information overload.”  It is hard to see the image on KnowNow’s beta application page for its new product, but it appears to be a portal-like RSS aggregator.  It is described as follows:

“KnowNow Live … pushes relevant information to users by providing inference and relevance through contextualization.  Additionally, KnowNow Live simplifies the management of large quantities of information, adds alerts to any content source, and provides collaborative functionality to every channel.” 

Sounds pretty “jargony,” but piques our interest. 

Among law firms, KnowNow lags behind NewsGator in numbers of customers, but KnowNow Live may help level the playing field.  And while KnowNow apparently focuses on Fortune 1000 financial services, technology, and media industries, it shouldn’t ignore law firms.  We have a lot of knowledge to manage. 

For personal RSS aggregation, we still like Google Reader (you can even read feeds offline), but for the enterprise, something more is needed.  Lawyers want to have all of the right information at the right time, but they rarely want to bother with figuring out how to get it.  For now, a managed RSS solution, maintained by a knowledge management staff is the way to go for law firms.  The technology is still young, so we’re hopeful that it will develop and be all that it can be.  Perhaps KnowNow Live is the next step in RSS evolution.  All you beta testers: please share your thoughts and experiences.  

LawyerKM :: Knowledge Management for Lawyers

Technology is supposed to make life easier.  Why, then, do I have so many devices?  A cell phone, a BlackBerry, iPod, laptop and desktop PCs.  Well, one thing that should help — at least with the phone part — is GrandCentral.  The most basic feature of this service is that it gives you a phone number and then offers to connect that new phone number to all of the other phones in your life.  One phone number rings all of your phones (right now – up to six phones while the service is in beta).  The service is free while in beta and GrandCentral says that while there will be a pay service in the future, it will “always offer a free version of GrandCentral, even after beta.” 

GrandCentral Forwarding

There are many, many more features of this truely revolutionary service.  As GrandCentral puts it:

GrandCentral gives you “One Number…for Life” – a phone number that is not tied to a device or a location, but is tied to you. Use GrandCentral to centralize your communication, customize how your callers are treated, and make sure you never miss a call you want to take (or take a call you want to miss).

GrandCentral will let you define which phones ring, based on who’s calling, and even let you ListenInTM on voicemail before answering the call.

You can also block calls from certain numbers, route different groups of callers to ring different phones (Friends, Family, Work or Others), switch calls between phones on the fly, record your calls, customize voicemail greetings for different callers, upload any MP3 to play as a ringback tone, and save all of your voicemail messages for life.

Just the thing for the lawyer who needs to be available whenever the client calls.   

LawyerKM :: Knowledge Management for Lawyers

Autonomy announced that it is delivering its Intelligent Data Operating Layer (IDOL) to customers of Microsoft’s SharePoint Server 2007.

 LawyerKM :: Knowledge Management for Lawyers

Enterprise search favorite (among law firms) Recommind, has a new product — Decisiv Email to address compliance, e-discovery, and records management issues. 

dBusinessNews, of Denver, reportedthat LexisNexis released a report on “how Information Professionals (IPs) are adding value to their organizations through technology and knowledge management.” 

Interesting highlights:

  • 93% of librarians saying they currently use intranets for managing and distributing information
  • 39% of information professionals access Weblogs at least weekly
  • 34% of information professionals access wikis

However, “less than two in ten access video podcasts (16%), or audio podcasts (15%).”  This is surprising.   Podcasts are a great way to learn on the go and make commuting time to learn. 

Among the most successful new initiative/service that information professionals have launched in the past year: document search, retrieval, delivery, and access enhancements.  This comes as no surprise, as many law firms are still struggling with how to quickly and efficiently find internal work product.  Document management search engines, though better than they have been, are still horribly ineffective.  Solutions from providers like Recommind and Practice Technologies are gaining traction in firms, but like the wheels of justice, the wheels of change at some firms sometimes move slowly. 

LawyerKM :: Knowledge Management for Lawyers

From the people who brought you RSS in Plain English (see here for our post on it), Common Craft, brings you Wikis in Plain English. So, if you need to explain wikis to a bunch of lawyers, you might want to start here.

And don’t dismiss wikis in law firms. They are gaining press and acceptance (see here and here). The innovators — those cutting-edge firms out there — will experiment and come up with ways to exploit this technology.

If your firm is like many large firms, the Information Technology (or Information Services) department has you locked down. They might claim that such technologies are “against firm policy.” Time for some good old fashioned circumvention. Wikis are web-based (most of them, anyway), so there is no local installation and no server.

LawyerKM – Knowledge Management for Lawyers.

June 29, 2007. Mark your calendars. You can get one of these.

LawyerKM :: Knowledge Management for Lawyers

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